Emergency queue

Inbound breakdown reports with a live SLA countdown. The countdown sits with the dispatcher at the moment of assignment, not in a monthly report.

App shows zero generation but panels look fine

TKT-2026-006 - reported 2 days ago via WhatsApp

Critical

OpenSLA breached 44 hrs ago

Battery not charging past 40 percent

TKT-2026-005 - reported 2 days ago via Portal

Major

ResolvedSLA breached 35 hrs ago

Loud buzzing from inverter under afternoon load

TKT-2026-007 - reported 1 day ago via Website

Critical

OpenSLA breached 27 hrs ago

System tripped during rain, breaker will not reset

TKT-2026-002 - reported 2 days ago via WhatsApp

Major

AcknowledgedSLA breached 15 hrs ago

Inverter showing fault code and no output since morning

TKT-2026-001 - reported 6 hrs ago via Website

Major

OpenSLA due in 18 hrs

Generation dropped by half after last week's dust storm

TKT-2026-003 - reported 22 hrs ago via Website

Major

AcknowledgedSLA due in 26 hrs

Burning smell reported near the combiner box

TKT-2026-004 - reported 17 hrs ago via Website

Major

OpenSLA due in 31 hrs