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Your support requests

2 on record

Burning smell reported near the combiner box
MajorOpen
TKT-2026-004 - raised 17 hrs ago, response promised by 19 Aug 2026, 4:30 PM
App shows zero generation but panels look fine
CriticalOpen
TKT-2026-006 - raised 2 days ago, response promised by 16 Aug 2026, 1:30 PM

Common questions

How often should panels be cleaned in Pakistan?: In most cities every 6 to 8 weeks through the dry season, and sooner after a dust storm or nearby construction. Our soiling model watches your generation and tells us when it is actually worth a visit rather than working to a fixed calendar.
Why has my generation dropped?: The usual causes are soiling, a shading change such as a new wall or tree, a string that has dropped out, or an inverter derating in heat. A system health check separates them and puts a rupee figure on each.
What is a performance ratio?: It is the share of available sunlight your system actually converts. A healthy system in Pakistan sits around 80 to 85 percent. Below that, something specific is wrong and is worth finding.
Does cleaning really pay for itself?: When soiling loss passes about 8 percent, yes, usually inside one billing cycle. Below that it generally does not, which is why we do not push routine cleaning at every site.
How long does net metering take?: Typically 6 to 12 weeks from application to meter installation, depending on the DISCO. We prepare the file and chase it, and the status stays visible in your portal.